Order acceptance and the completion of the contract between you and Raskl will take place on the dispatch of the products ordered by you, unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions in Ordering Information. Non-acceptance of an order may be a result of one of the following:

• The product you ordered being unavailable from stock
• Our inability to obtain authorisation for your payment
• The identification of a pricing or product description error
• Not meeting the eligibility to order criteria set out in the Terms & Conditions
• If there are any problems with your order, you will be contacted by our Customer Services Representatives.

We reserve the right to reject any offer to purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party gains unauthorised access to any data you provide when accessing or ordering from the Website.

Contract Cancellation - Distance Selling RegulationsYou are entitled to cancel this contract if you wish to do so, provided you exercise your right no longer than 7 working days after the day on which you receive your delivery. To exercise your right of cancellation you must give written notice to Raskl via letter or email with full details of your order. Notification by telephone is not sufficient. If you exercise your right of cancellation after the items have been delivered to you, you will be responsible for returning your order to Raskl at your own cost. Further, you must take reasonable care to ensure the items are not damaged in the meantime or whilst in transit. Raskl reserves the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount if we find that the product has not been returned to us in fully resalable condition.

Products that fall into the following categories will not be refunded unless they are proven to be faulty;

Any goods made to a customer's own specifications, made to measure or personalised items
Self assembly furniture cannot be returned once assembly is part or fully completed
Mattresses or mattress toppers, duvets, pillows, personal grooming products, cosmetics and jewellery.
CD, DVD, Video, digital media or software where these products have been opened

If you wish to exercise your right to cancel this contract prior to order dispatch, please email info@raskl.co.uk or call 0191 2612214 immediately.

Description of ProductsEach product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order.

PaymentAll prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery.You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

Refusal of TransactionWe reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold, removing or editing any materials or content on the Website, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:

Register by providing your real name, phone number, email address, payment details and other requested information:

• Be over 18 years of age
• Stipulate a delivery address in the United Kingdom. Please note that PO box numbers, hotels and accommodation addresses are not acceptable
• Possess a valid credit or debit card issued by a bank acceptable to us
• By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

Furniture Orders

Payment of Purchase Price and Ownership of GoodsOn point of purchase Raskl will take full payment in advance of delivery. For our cancellation and refund policy please see below.

Collection/DeliveryWe will offer you the first available date and time slot for delivery in your area. This is normally 2-4 weeks from the date we have contacted you to arrange delivery. We request that you accept the earliest date offered for delivery. If the item you have ordered is not in stock and has a lead-time, the 2-4 week delivery time scale is not included in this lead-time.We only deliver through a ground floor or basement entrance and go up to a second floor level. We cannot deliver above this level unless there is suitable lift access. If you require a special delivery, any extra charges are to be paid by you, the customer. We sell some large and heavy products that on health and safety grounds require more than a two man delivery - we will call you to advise you of any extra cost involved in delivering before your order is processed.If we attempt to make a delivery on the delivery date/timeslot that you have accepted and no one is present to receive the goods, necessitating a repeat delivery, you will incur a repeat delivery charge of £75, which must be paid prior to the redelivery, even if the original delivery was free of charge. This repeat delivery charge will also apply if you cancel an agreed delivery date/timeslot less than two working days prior to the agreed date.If your goods remain at our warehouse for more than four weeks, during which time you fail to accept delivery/redelivery (despite Raskl’s having contacted you to do so), you will incur storage charges of £75 per week. We also reserve the right to cancel your order and retain up to 50% of you order value.

Short Delivery, Defective Goods or Damaged GoodsWe strongly advise you to thoroughly check your goods upon receipt. To protect your interests, any claim concerning short delivery and/or damaged and/or defective goods found on delivery, or concerning damaged or defective goods found at a later date, must be notified as soon as possible to our customer services department (Tel. 0191 261 2214). We do not accept any claims for damage caused by you the customer.

Contract Cancellation and Returns Procedure for Furniture Orders OnlyYou are entitled to cancel this contract if you wish to do so, provided you exercise your right no longer than 7 working days after the day on which you receive your delivery. To exercise your right of cancellation you must give written notice to Raskl via letter or email with full details of your order. Notification by telephone is not sufficient. If you wish to cancel this contract once your order has been dispatched please note the following procedure will apply:Should you wish to return a furniture item we will arrange to collect this item from you and will apply an appropriate collection charge. The collection charge will be the same cost as the original delivery charge levied and will be deducted from the refund value when processed. If the original delivery charge was free then a charge of £50 for the collection will be charged. To arrange a collection please contact the customer service team on 0191 261 2214.You will be reimbursed to the card with which you paid for the goods once the goods have been received back into our Distribution Centre.Please note that your original delivery charges will not be refunded. A refund of the delivery charge will only be given in the instance of incorrect, damaged or faulty goods.Raskl reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount if we find that the product has not been returned to us in fully resalable condition.

Products which fall into the following categories will not be refunded unless they are proven to be faulty;

• Any goods made to a customer's own specifications, made to measure or personalised items
• Self assembly furniture cannot be returned once assembly is part or fully completed

If you wish to exercise your right to cancel this contract prior to order dispatch, please email info@raskl.co.uk or call 0191 261 2214 immediately.

Returns Procedure for Damaged Furniture Deliveries (online furniture orders only)In the unlikely event that your furniture arrives damaged or faulty please email info@raskl.co.uk or call 0191 261 2214 immediately.

Data ProtectionWe reserve the right to keep all customer details on Raskl’s ordering system and a paper copy of your details at our Head Office until such a time we deem it suitable to destroy them. We will take all reasonable steps to ensure all information remains confidential.

Descripton of ProductsEach product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order.

Furniture measurementsThe dimensions given are written for your guidance. Before ordering, please ensure that there is adequate room to take the furniture through any doorways and windows, taking note of any restricted passageways, stairs and awkward turns

WoodWith exposure to light and air, cherrywood, maple and oak, sapele, iroko, walnut and many other timbers we use will mature to a deeper colour. This will be most pronounced in cherrywood, which mellows to a deep copper colour. For this reason objects placed on surfaces could leave 'shadows' when removed. Should this happen, exposure to daylight will eventually darken these paler areas.

LeatherLeather is a natural product and each hide will have its own individual characteristics and natural marks. Differences in the grain, texture and colour may be apparent from one hide to another and even within the same hide. Raskl selects only hides of the highest quality but some marking is inevitable and should be accepted as part of the individual appearance of leather furniture.

PaymentAll prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery.

Refusal of TransactionWe reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold, removing or editing any materials or content on the Website, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:

• Register by providing your real name, phone number, email address, payment details and other requested information
• Be over 18 years of age
• Stipulate a delivery address in the United Kingdom. Please note that PO box numbers, hotels and accommodation addresses are not acceptable
• Possess a valid credit or debit card issued by a bank acceptable to us
• By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

Raskl Limited

Hanger 51

Lime St

Ouseburn

Newcastle

NE1 2PQ

 

Company registration number: 6854941
VAT registration number: 948 8959 34

The purpose of this statement is to set out how we use personal information we may obtain about you. By registering as a user of the services provided by Raskl and by using the Raskl web site generally you agree to this use.

1. When you register and/or use this site you will be asked to provide certain information such as your contact details. We will store this data and hold it on computers or otherwise. We will use this data to fulfil our agreement with you.

2. We may use the information you provide:

- To register you with our website and to administer our website services.

- For assessment and analysis (e.g. market, customer and product analysis) to enable us to review, develop and improve the services we offer and to enable us to provide you and other customers with relevant information through our marketing programme. We may use your information to make decisions about you using computerised technology, for example, automatically selecting products or services, that we think will interest you from the information we have. We may inform you (by email, mail or otherwise) about products and services that we consider may be of interest to you. If you do not wish Heal's to use your information for marketing purposes, please tick the opt-out box provided when registering.

- For the prevention and detection of fraud.

- To administer any prize draws or competitions you may enter.

3. If at a later date you wish to opt out of receiving marketing information from Raskl, you can unsubscribe by sending an email to info@raskl.co.uk with 'unsubscribe' in the subject field.

4. We may give information about you to the following, who may use it for the same purposes as set out above:

- To employees and agents of Raskl to administer any accounts, products and services provided to you by Raskl now or in the future.

- Agents who profile your data so that we can tailor the goods/services we offer to your specific needs.

We may also disclose your information:

- To anyone to whom we transfer or may transfer our rights and duties under our agreement with you.

- If we have a duty to do so or if the law allows us to do so.

5. In order that we can monitor and improve the site, we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser version and the website you visited prior to our site.

6. New technologies are emerging on the Internet that help us to deliver customised visitor experiences. In particular, there is a technology called 'cookies', which may be used by us to provide you with customised information from our website. A cookie is an element of data that a website can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website. Cookies also allow us to make our website more user friendly by, for example, allowing us to save your password so that you do not have to re-enter it every time you visit our website. We use cookies so that we can give you a better experience when you return to our website. Most web browsers automatically accept cookies. You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie. This will give you the opportunity to decide whether to accept it.

7. We may supplement the information you provide us with information we receive from third parties.

8. We endeavour to take all reasonable steps to protect your personal details. However, we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or willful default.

9. You have the right to see personal data (as defined in the Data Protection Act) we keep about you - upon receipt of a written request and payment of a fee. If you are concerned that any of the information we hold on you is incorrect please contact us.

10. Please note that any products and services are supplied subject to our standard terms and conditions. If you have any comments or queries in connection with our privacy policy, please email us at info@raskl.co.uk